1. Use of the Website and Intellectual Property Rights

The Renter may only use the Lessor's website for lawful purposes, including the collection of information and the booking of vehicles.

• Intellectual Property Rights: All material on the website, including texts, images, logos, and design, belongs to the Lessor or its licensors and is protected by copyright laws. The Renter is not entitled to copy, reproduce, or distribute the website's content without written approval from the Lessor.
• Improper Use: The Renter undertakes not to use the website in a manner that disrupts its function, causes damage, or prevents other users from utilizing the service.

2. Formation of the Agreement and Requirements for the Renter

A valid rental agreement is formed on the date the Renter receives a written booking confirmation from the Lessor.

• Requirements for the Renter: The Renter must meet the Lessor's minimum age requirements (which are stated upon booking) and possess a valid driving license for the entire rental period. A valid credit card (not a debit card) in the Renter's name is required for the rental cost and to reserve a deposit/security whose amount is determined upon booking. The deposit is released after approved return of the vehicle.

3. Pick-up, Return, and Damage Inspection

Pick-up:

• Key handover takes place via our secure key boxes at the booked station 24/7. The Renter shall immediately inspect the vehicle and compare its condition with the digital damage inspection protocol before departure. Any new or undocumented damages must be immediately reported to the Lessor.

Return:

• The vehicle must be returned to the booked station no later than the agreed time. In case of late return without approval from the Lessor, the Renter will be charged an extra fee.

Fuel Policy:

• The vehicle must be returned with the same fuel level as at pick-up. Missing fuel will be charged to the Renter plus an administrative service fee.

4. Insurance and Liability

Traffic, Comprehensive (Helkasko), and Partial Comprehensive (Delkasko) insurance (third-party liability and collision damage waiver) according to Swedish standard are included in the rental price.

• Deductible (Excess): In case of damage, theft, or loss, the Renter is responsible up to the agreed deductible (excess). The amount is stated in the booking confirmation.
• Traffic Violations and Fees: The Renter is responsible for all costs related to fines, parking fees, congestion charges, and other violations that arise during the rental period. In addition to the actual fee, the Renter will be charged an administrative fee of 500 SEK for the Lessor's handling.

5. Cancellation, Amendments, and Dispute Resolution

• Cancellation Policy: Rules for cancellation and amendments follow the policy presented at the time of booking. Cancellation within 36 hours before the scheduled pick-up time may incur a cancellation fee.
• Dispute Resolution: In the event of a dispute that cannot be resolved between the Renter and the Lessor, the Renter may turn to the National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN). The Lessor undertakes to follow ARN's recommendations.

1. Use of the Vehicle

A copy of the rental agreement must, throughout the rental period, be presented upon request to the police, customs authorities, or any other person representing the interests of the Lessor (UH).

The vehicle may be used for normal operation within Sweden by the Renter (HT). If another person is to drive the vehicle, the prior written approval of the Lessor is required. The Renter is responsible for ensuring that all drivers hold a valid driving licence and are legally entitled to operate the vehicle. Use of the vehicle outside Sweden is permitted only with the Lessor’s prior written approval.

The Renter acknowledges that the right to use the vehicle immediately ceases if the vehicle is taken or attempted to be taken out of Sweden without the Lessor’s written consent. In such cases, the police, customs authorities, or any person acting on behalf of the Lessor are entitled to seize and retain the vehicle.

The Renter is liable for all costs incurred by the Lessor if the Renter or the Renter’s representative takes the vehicle outside Sweden or to any country not expressly approved in writing by the Lessor.

The vehicle may not be subleased or lent to any third party. Transportation of persons or goods for compensation is not permitted. The vehicle may not be used to provide jump-start assistance, tow, push, or otherwise move another vehicle. Participation in races, competitions, training sessions, or similar activities is strictly prohibited.

7. Hirer’s Liability for Violations of Traffic and Parking Regulations

The Hirer (HT) shall be liable to the Lessor (UH) for all financial penalties which, as a result of violations relating to road tolls, congestion charges, toll gates, overloading, traffic regulations, or parking regulations, may be imposed on the Lessor (UH) in its capacity as the owner of the vehicle.

However, such liability shall not apply if the violation is due to defects in the vehicle of which the Hirer (HT) neither knew nor reasonably should have known.

If the Hirer (HT) fails to pay fines, charges, or costs related to such violations in due time and the Lessor (UH) is therefore required to make payment, the Lessor (UH) shall be entitled to charge the Hirer (HT) the amount paid together with an administrative fee of SEK 500 including VAT per case.

8. Hirer’s Liability for Damage to or Loss of the Vehicle

The Hirer (HT) shall be liable for and shall compensate the Lessor (UH) for any damage to the vehicle arising during the rental period, subject to the limitations set out in this clause and in clause 9. “Damage” shall include both loss of the vehicle and any damage occurring during the rental period. Normal wear and tear and age-related deterioration shall not constitute damage.

The Hirer (HT) shall not be liable to the extent that an identified third party or such third party’s insurance company compensates the Lessor (UH) for the damage.

If the Hirer (HT) is a consumer, i.e. a natural person acting primarily for purposes outside his or her trade or business, the Hirer shall only be liable for damage caused by the Hirer’s negligence.

In the event of damage, the Hirer (HT) shall immediately notify the Lessor (UH). Within one week of the date of the damage, or at the latest upon return of the vehicle if earlier, the Hirer (HT) shall submit to the Lessor (UH) a fully completed damage report. The Hirer (HT) shall furthermore be obliged to cooperate in the claims investigation, including contacts with insurance companies and the police.

2. Rental Fee and Late Payment

The rental fee is set out in the digitally signed rental agreement. The Hirer (HT) is responsible for ensuring that the rental fee is paid in accordance with the agreement. If the rental cost is to be invoiced to another payer, for example a legal entity, the Hirer (HT), by signing the agreement, shall be jointly and severally liable for all costs attributable to the rental.

The Lessor (UH) has the right to request a deposit or advance payment. The Lessor (UH) also reserves the right to invoice the Hirer (HT) retrospectively for costs related to the rental relationship.

The rental fee does not include the cost of fuel or consumables such as oil and windshield washer fluid. In the event of invoicing, the Lessor (UH) is entitled to charge an invoicing fee of SEK 60 including VAT.

If payment is not received by the due date, default interest will be charged in accordance with the Swedish Interest Act (1975:635), corresponding to the reference rate determined by the Riksbank from time to time plus 25 percentage points. In addition, a reminder fee of SEK 200 including VAT may be charged.

9. Damage Charges, Deductible and Liability Reduction

The Hirer’s (HT) liability for damage to or loss of the vehicle shall be governed in accordance with the table below. All amounts are stated including VAT and represent maximum liability per incident.

3. Delayed or Non-Delivery

The Lessor (UH) shall make the vehicle available at the agreed time. If this does not occur, the Hirer (HT) shall be entitled to a reduction of the rental fee corresponding to the delay or, if the delay is of material significance, to terminate the agreement.

However, the Hirer (HT) shall not be entitled to terminate the agreement if the Lessor (UH) promptly and without material inconvenience to the Hirer offers another equivalent and acceptable vehicle.

The Lessor (UH) shall be exempt from liability for damages if the delay is due to circumstances beyond the Lessor’s control which could not reasonably have been foreseen at the time the agreement was concluded and whose consequences could not reasonably have been avoided or overcome. No compensation shall be payable for indirect damages, consequential damages, or loss incurred in the course of business.

CDW does not apply in cases of:

• Theft where the key was used
• Gross negligence
• Unauthorized driving outside Sweden
• Incorrect fuel or accessories

10.Mitigation of Damage

Both the Hirer (HT) and the Lessor (UH) shall be obliged to take reasonable measures to mitigate any damage. Failure to do so shall result in the respective party bearing its proportionate share of the resulting cost.

4. Care of the Vehicle

The Hirer (HT) is responsible for ensuring that the vehicle is properly cared for and maintained in a roadworthy and legally compliant condition. Oil, coolant, windshield washer fluid and tire pressure shall be checked in accordance with the manufacturer’s instructions, and the correct fuel shall always be used.

All costs arising as a result of improper handling or misuse of the vehicle shall be charged to the Hirer (HT) or the designated payer.

In the case of long-term rentals where the mileage exceeds the vehicle’s service interval, the Hirer (HT) is responsible for ensuring that prescribed service inspections are carried out at a workshop designated by the Lessor (UH) and that such service is documented in the service book. The Lessor (UH) will reimburse the cost of properly performed service. If service is not carried out in accordance with the Lessor’s instructions, the Hirer (HT) shall be charged SEK 5 per kilometer exceeding the service interval.

The Lessor (UH) has the right to inspect the vehicle during the rental period if there is reasonable cause to assume that ownership rights are at risk or that abnormal depreciation has occurred.

Smoking and the transport of animals in the vehicle are not permitted. In the event of a breach, cleaning and sanitization costs will be charged. The vehicle may not be overloaded, driven off-road, on unplowed roads, or otherwise used in a manner that entails a risk of damage. The Hirer (HT) is responsible for ensuring that the vehicle is parked in a safe manner in order to minimize the risk of vandalism or damage.

11. Return of the Vehicle

Upon expiry of the rental period, the Hirer (HT) shall return the vehicle to the location where it was collected, or to another location specifically agreed upon.

The vehicle shall be returned in the same condition as at the time of collection, except for normal wear and tear. Where possible, a joint inspection shall be carried out by the Lessor (UH) and the Hirer (HT) upon return.

If the vehicle is excessively dirty or poorly maintained, the Lessor (UH) shall be entitled to charge a reasonable cost for restoration.

Unless otherwise agreed, the vehicle shall be returned during the Lessor’s (UH) regular business hours. In the event of non-return or late return, the Hirer (HT) shall be liable to compensate the Lessor (UH) for all necessary costs required to restore the vehicle to a usable condition and shall also pay additional rental charges in accordance with the agreement.

However, these provisions shall not apply if the delay is due to death, serious illness, or other similar circumstances.

Use of the vehicle after the expiry of the rental period may constitute a criminal offense.

5. Measures in the Event of Defect, Damage or Theft

The Hirer (HT) shall immediately notify the Lessor (UH) in the event of any defect, damage or theft of the vehicle and shall follow the vehicle’s warning systems. After such notification, the Hirer (HT) shall comply with the Lessor’s instructions regarding further measures.

In the event of an insurance claim, a damage report shall be submitted to the Lessor (UH). In the event of theft of the vehicle or keys, or damage caused by an unknown person, the Hirer (HT) shall immediately report the matter to the police in the location where the incident occurred and provide the Lessor (UH) with a copy of the police report. Failure to fulfill these obligations shall result in liability for any damage arising therefrom.

12. Lessor’s Right of Termination

The Lessor (UH) shall be entitled to terminate the agreement with immediate effect if:

a) the Hirer (HT) fails to fulfill his or her payment obligations despite a reminder;
b) the vehicle is subjected to abnormal use or neglect resulting in a significant risk of depreciation;
c) the Hirer (HT) commits a material breach of this agreement; or
d) the Hirer’s (HT) driving licence is revoked.

6. Lessor’s Liability in the Event of Breakdown or Damage

The Lessor (UH) is responsible for ensuring that the vehicle is in a roadworthy and legally compliant condition at the time of delivery. If a defect or breakdown occurs due to the condition of the vehicle, the Hirer (HT) shall be entitled to a reduction of the rental fee or, if the defect is of material significance, to terminate the agreement.

However, the agreement may not be terminated if the Lessor (UH), without undue delay, repairs the vehicle or provides a replacement vehicle of the same or equivalent type, and the Hirer (HT) has no specific grounds to refuse such offer.

If a breakdown occurs as a result of a traffic accident, damage to the vehicle preventing continued travel, or if the vehicle is stolen, the rental agreement shall terminate once the Hirer (HT) has contacted the Lessor (UH) and, in the case of theft, fulfilled the obligation to report the matter to the police.

13. Processing of Personal Data

The personal data of the Hirer (HT) and any additional drivers shall be processed in accordance with the Lessor’s (UH) Privacy Policy, which is available on the Lessor’s website or provided by other means. The Hirer (HT) is responsible for informing any additional drivers about the processing of personal data.

A Hirer (HT) who breaches these General Rental Terms and Conditions may be reported to the Swedish Car Rental Association’s information list (Biluthyrarna Sveriges informationslista). Affiliated member companies have access to this list and may decline to rent vehicles to individuals listed therein. The information list is maintained in accordance with applicable legislation. Full information is available on the Swedish Car Rental Association’s website.