1. Use of the Website and Intellectual Property Rights

The Renter may only use the Lessor's website for lawful purposes, including the collection of information and the booking of vehicles.

• Intellectual Property Rights: All material on the website, including texts, images, logos, and design, belongs to the Lessor or its licensors and is protected by copyright laws. The Renter is not entitled to copy, reproduce, or distribute the website's content without written approval from the Lessor.
• Improper Use: The Renter undertakes not to use the website in a manner that disrupts its function, causes damage, or prevents other users from utilizing the service.

2. Formation of the Agreement and Requirements for the Renter

A valid rental agreement is formed on the date the Renter receives a written booking confirmation from the Lessor.

• Requirements for the Renter: The Renter must meet the Lessor's minimum age requirements (which are stated upon booking) and possess a valid driving license for the entire rental period. A valid credit card (not a debit card) in the Renter's name is required for the rental cost and to reserve a deposit/security whose amount is determined upon booking. The deposit is released after approved return of the vehicle.

3. Pick-up, Return, and Damage Inspection

Pick-up:

• Key handover takes place via our secure key boxes at the booked station 24/7. The Renter shall immediately inspect the vehicle and compare its condition with the digital damage inspection protocol before departure. Any new or undocumented damages must be immediately reported to the Lessor.

Return:

• The vehicle must be returned to the booked station no later than the agreed time. In case of late return without approval from the Lessor, the Renter will be charged an extra fee.

Fuel Policy:

• The vehicle must be returned with the same fuel level as at pick-up. Missing fuel will be charged to the Renter plus an administrative service fee.

4. Insurance and Liability

Traffic, Comprehensive (Helkasko), and Partial Comprehensive (Delkasko) insurance (third-party liability and collision damage waiver) according to Swedish standard are included in the rental price.

• Deductible (Excess): In case of damage, theft, or loss, the Renter is responsible up to the agreed deductible (excess). The amount is stated in the booking confirmation.
• Traffic Violations and Fees: The Renter is responsible for all costs related to fines, parking fees, congestion charges, and other violations that arise during the rental period. In addition to the actual fee, the Renter will be charged an administrative fee of 500 SEK for the Lessor's handling.

5. Cancellation, Amendments, and Dispute Resolution

• Cancellation Policy: Rules for cancellation and amendments follow the policy presented at the time of booking. Cancellation within 36 hours before the scheduled pick-up time may incur a cancellation fee.
• Dispute Resolution: In the event of a dispute that cannot be resolved between the Renter and the Lessor, the Renter may turn to the National Board for Consumer Disputes (Allmänna Reklamationsnämnden, ARN). The Lessor undertakes to follow ARN's recommendations.